1. Private Walk-in Clinic is a trading name of SOMDOC WALK-IN CLINIC LIMITED, a company incorporated in England and Wales under company no 08821569(“we” “us” “our”).

2. WE DO NOT PROVIDE EMERGENCY SERVICES, AND IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE DIAL 999 AS YOUR FIRST COURSE OF ACTION.

3. SomDoc Walk-in Clinic is a private clinic that charges a fee for its services. In accepting a consultation with a medical doctor, you agree to pay for that practitioner’s time regardless of the outcome of the consultation or medical forms. Any additional time, investigation, or treatment is chargeable at additional cost.

Payment must be made in full prior to the doctor’s consultation. For blood tests, urine analysis, scans, and swabs, we will require upfront payment before specimen collection. These payments are non-refundable.

4. Doctors are responsible for their own clinical practice and for the advice, investigation, and treatment that they provide.

5. In the process of forming a diagnosis and treatment plan, the Doctor may recommend further investigations. Please be aware that any investigations initiated by the Doctor will be conducted on a private, fee-paying basis. These investigations may include blood tests, urine tests, swabs, X-rays, or ultrasounds.

6. You are under no obligation to cover the cost of any additional investigations. However, by choosing not to proceed with an investigation recommended by a Doctor, you agree to release both us and the Doctor from any liability under all circumstances arising from the initial consultation.

7. SomDoc Walk in Clinic is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out-of-hours service.

8. You acknowledge that a Doctor may recommend a direct referral to a specialist on a private, fee-paying basis. If you have private health insurance, this cost may be covered under your policy. It is your responsibility to verify with your private insurance provider whether the expenses related to further referrals and investigations are included in your policy.

9. If you do not have private insurance, you can still opt for a specialist referral but solely on a private self-pay basis. You will be entirely responsible for scheduling your private appointment with the specialist for any additional treatment.

10. If the Doctor recommends an onward referral, but you are unable or unwilling to cover the costs, it is recommended that you consult your NHS GP for further guidance. Please be aware that your NHS GP is not obligated in any way to carry out a referral or any part of a treatment plan suggested by a Doctor you have consulted through our Services.

11. In certain situations, the Doctor may recommend a follow-up appointment with them to assess treatment progress or discuss the results of investigations. You are not obligated to schedule this follow-up, but by choosing not to do so, you agree to release both us and the Doctor from any liability for any circumstances arising from the initial consultation.

12. All patient details and records are kept in the strictest of confidence by SomDoc Walk in Clinic. We share information only with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests; or specialists to whom you have requested referral.

We use phone and email to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes. We will not share your information with anyone else, unless you give us permission to do so, for example with your GP.

The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order. In providing us with an email address or phone number we consider this implied permission to contact you by this means regarding your healthcare.

13. SomDoc Walk in Clinic can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK.

14. Patients have the right to access their health records in line with the Data Protection Act 2018.

15. Our staff have the right to work in an environment free from violent, threatening or abusive behavior and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated.

16. We reserve the right to refuse access to our service to certain individuals. Examples include those who behave violently, threateningly or abusively; patients who do not agree to pay for our services, requests for potentially addictive or controlled drugs: patients who we are unable to assist such as those who need emergency or specialist treatment; those whose request we do not consider to be in their best interests; those who we consider being a risk to themselves or others.

17. Our doctors do not prescribe the controlled drugs and we recommend this to be monitored and regulated by the patient’s GP.