Private Walk-In Clinic

Medical Receptionist Job

About Us

Private Walk-in Clinic is a trading name of SomDoc Walk-In Clinic, a limited company incorporated in England and Wales under company number 08821569 and is regulated by the Care Quality Commission. 

Situated in Shepherd’s Bush West London, Private Walk-in Clinic was established in 2013 and provides a range of private healthcare services to self-paying patients and is a leading provider of private healthcare services, committed to delivering exceptional patient care. 

We pride ourselves on our professional and friendly approach and are looking for a dedicated Receptionist to join our team.

Job Title



Private Walk-In Clinic 108 Goldhawk Road, London, W12 8HD


£12.50 per hour.


Part-time, 3 days per week, 7 hours per day.

Job Summary

The Private Clinic receptionist serves as the first point of contact for patients, contractors, and visitors. They handle reception duties, follow procedures and policies, and respond to patient inquiries politely and efficiently. 

They guide patients to the appropriate services or professionals, assist the practice team, and maintain a positive and friendly demeanour. 

The ideal candidate should have strong communication skills, a compassionate attitude, and the ability to work well in a fast-paced environment. They must be organised, proficient in communication, and able to provide a warm, professional welcome to patients.

Key Responsibilities

  • Greet and welcome patients, visitors, and staff in a professional manner

  • Manage phone calls, emails, and other forms of communication promptly and efficiently

  • Schedule and manage patient appointments using our healthcare management system

  • Handle patient inquiries and provide information about our services

  • Ensure the reception area is clean, tidy, and presentable

  • Process patient payments and manage billing inquiries

  • Maintain patient confidentiality and adhere to data protection regulations

  • Assist with administrative tasks as needed


  • Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting

  • Excellent verbal and written communication skills

  • Proficient in using office software, including Microsoft Office Suite

  • Strong organisational skills and the ability to multitask

  • A friendly and professional demeanour

  • Ability to work independently and as part of a team

  • Knowledge of medical terminology is an advantage but not essential

  • Proficiency in Somali, Arabic, Turkish, or Amharic is desirable but not mandatory. While candidates with these language skills will have an advantage, we encourage applications from all individuals, regardless of their language abilities.

Essential Requirements

  • Strong administration skills

  • Strong customer service skills

  • MS office skills and good attention to detail

  • GCSE or equivalent (required).


  • Competitive hourly rate of £12.50

  • Part-time schedule with 3 working days per week, 7 hours per day. (Weekends if preferred)

  • Friendly and supportive working environment

  • Paid CPD course training annually

  • Opportunities for professional development and career progression

  • Employee discount for all services


Temporary but can lead permanent


Private Walk-In Clinic 108 Goldhawk Road, London, W12 8HD

Application Deadline

26 July 2024

How to Apply

If you are a friendly, organised, and dedicated individual looking to join a reputable healthcare facility, we would love to hear from you. Please send your CV and a cover letter to with the subject line Receptionist Application – Your Name.

Private Walk in Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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