We are open 7 Days a week and Our telephone lines are open from 9:00 AM to 6:00 PM

Our practice remains closed during the holiday periods that include Christmas, New Year’s, Eid-ul-Fitr, and Eid-ul-Adha. Please note that the specific closure dates are subject to change with the seasons and will be regularly updated on our website

IF YOU WOULD LIKE A CHAPERONE PRESENT DURING YOUR EXAMINATION, THEN PLEASE ADVISE THE RECEPTIONIST WHEN BOOKING YOUR APPOINTMENT OR WHEN CHECKING IN. The role of a Chaperone is to maintain professional boundaries during intimate examinations and acknowledge a patient’s vulnerability, providing emotional comfort and reassurance and assisting with undressing patients if required.

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SomDoc Walk-In Clinic is to always provide its patients with the best possible service. We are always interested to hear your opinion on how well you think we are doing. We welcome suggestions and constructive criticism as they help us to improve our service. Please present your views in writing at reception or use our suggestion box.

Formal Complaints Procedure
At times you might not be happy with the service you have received, and you may wish to make a formal complaint, the following complaint procedures will apply. All complaints should be submitted either by writing to the Clinic office at Private Walk-in Clinic 108 Goldhawk Road, W12 8HD, or by contacting through Tel: 02087460830, or by sending an E-mail to: walkinclinicenquiries@gmail.com.

1. Stage 1 – Acknowledgement, Investigation, and Full Response
When you’ve made your complaint, we will acknowledge your letter/email within 3 working days. (As long as you’ve provided valid contact details). You will be provided with the contact information of a designated individual who will serve as your point of contact throughout the complaints process. 

Typically, this individual is the Complaint Manager or the Deputy Clinical Lead. We will then investigate your complaint and respond to your complaint as soon as possible either by writing or email within 20 working days of receipt. If we cannot provide you with a full response within 20 working days, then we will inform you of any delays and then will keep you updated on the progress of your complaint.

If you are not satisfied with the resolution of your complaint at Stage 1, you have the option to escalate it to Stage 2. At this stage, our registered manager and Clinical lead Dr Abdulqadir Ahmed-Nur will conduct a review.

2. Stage – 2 Internal Appeal
If you remain dissatisfied with our final response at Stage 1, you have the right to pursue an internal appeal. Our registered manager and Clinical Lead, Dr Abdulqadir Ahmed-Nur, will review your concerns. 

We commit to acknowledging your concerns within 3 working days, and a comprehensive response will follow within 20 working days of receipt. Should you remain dissatisfied with the outcome of the review at Stage 2, you have the option to escalate it to Stage 3 which is the final stage of the complaint process.

3. Stage -3 External/ Other organisations involved in Good Medical Practice.
If you are dissatisfied with the outcome of our registered manager and Clinical Lead and feel that we have not met any of the Health and Social Care Act 2008 regulations, you can escalate your concerns to any independent external review organisation that SomDoc Walk-in Clinic is a member of. 

Any serious allegations about a doctor’s fitness to practice should be directed to the General Medical Council at. https://www.gmc-uk.org/concerns. Some doctors who work solely in private practice are also members of the Independent Doctors Federation and will take complaints into account when conducting doctors’ appraisals at www.idf.uk.net. Also, any concerns can be reported to the CQC via https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider.

Complaining On Behalf of Someone Else.
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be required.

1. Private Walk-in Clinic is a trading name of SOMDOC WALK-IN CLINIC LIMITED, a company incorporated in England and Wales under company no 08821569(“we” “us” “our”).

2. We do not provide emergency services, and if you are experiencing a medical emergency, please dial 999 as your first course of action.

3. SomDoc Walk-in Clinic is a private clinic that charges a fee for its services. In accepting a consultation with a medical doctor, you agree to pay for that practitioner’s time regardless of the outcome of the consultation or medical forms. Any additional time, investigation, or treatment is chargeable at additional cost. Payment must be made in full prior to the doctor’s consultation and completed forms. For blood tests, urine analysis, scans, and swabs, we will require upfront payment before specimen collection. These payments are non-refundable.

4. Doctors are responsible for their own clinical practice and for the advice, investigation, and treatment that they provide. In the process of forming a diagnosis and treatment plan, the Doctor may recommend further investigations. Please be aware that any investigations initiated by the Doctor will be conducted on a private, fee-paying basis. These investigations may include blood tests, urine tests, swabs, X-rays, or ultrasounds.

5. You are under no obligation to cover the cost of any additional investigations. However, by choosing not to proceed with an investigation recommended by a doctor, you agree to release both us and the Doctor from any liability under all circumstances arising from the initial consultation.

6. SomDoc Walk-in Clinic is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out-of-hours service.

7. You acknowledge that a doctor may recommend a direct referral to a specialist on a private, fee-paying basis. If you have private health insurance, this cost may be covered under your policy. It is your responsibility to verify with your private insurance provider whether the expenses related to further referrals and investigations are included in your policy.

8. If you do not have private insurance, you can still opt for a specialist referral but solely on a private self-pay basis. You will be entirely responsible for scheduling your private appointment with the specialist for any additional treatment.

9. If the Doctor recommends an onward referral, but you are unable or unwilling to cover the costs, it is recommended that you consult your NHS GP for further guidance. Please be aware that your NHS GP is not obligated in any way to carry out a referral or any part of a treatment plan suggested by a doctor you have consulted through our Services.

10. In certain situations, the doctor may recommend a follow-up appointment with them to assess treatment progress or discuss the results of investigations. You are not obligated to schedule this follow-up, but by choosing not to do so, you agree to release both us and the Doctor from any liability for any circumstances arising from the initial consultation.

11. All patient details and records are kept in the strictest of confidence by SomDoc Walk-in Clinic. We share information only with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests; or specialists to whom you have requested a referral. We use phone and email to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes. We will not share your information with anyone else, unless you give us permission to do so, for example with your GP. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order. In providing us with an email address or phone number we consider this implied permission to contact you by this means regarding your healthcare.

12. SomDoc Walk in Clinic can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice.

13. Patients have the right to access their health records in line with the Data Protection Act 2018.

14. Our staff have the right to work in an environment free from violent, threatening, or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening, or abusive behaviour be tolerated.

15. We reserve the right to refuse access to our service to certain individuals. Examples include those who behave violently, threateningly, or abusively; patients who do not agree to pay for our services, requests for potentially addictive or controlled drugs: patients who we are unable to assist such as those who need emergency or specialist treatment; those whose request we do not consider to be in their best interests; those who we consider being a risk to themselves or others.

16. Our doctors do not prescribe the controlled drugs and we recommend this to be monitored and regulated by the patient’s GP. Any prescriptions issued are subject to a private, fee-based arrangement. Neither Private Walk in Clinic nor the doctors assume responsibility for medication associated costs. In the event of a lost prescription, a duplicate can be reissued by the doctor for an extra fee. The doctor reserves the right to refuse the issuance of a duplicate prescription if it is deemed inappropriate.

We are Private Walk-in Clinic a trading name of SomDoc Walk-In Clinic incorporated in England and Wales under company number 08821569 and our registered address is 108 Goldhawk Road London .W12 8HD.

Our contact details:
Address
Private Walk-In Clinic 108 Goldhawk Road, London, W12 8HD
Send us an email
info@privatewalkinclinic.com
Call us at
0208 746 0830

(“Somdoc Walk-in Clinic” / “we” / “our” / “us”). We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations, and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). 

We are the data controller of the data you pass to us pursuant to this policy. Our Data Protection Lead can be contacted at walkinclinicenquiries@gmail.com. This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at https://privatewalkinclinic.com/ (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Somdoc Walk-in Clinic hold and how will we use it?

Information you give Somdoc Walk-in Clinic: You may give us information about yourself by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location, and phone number [if there are any other types of personal data that Somdoc Walk-in Clinic collects via the website, add them to this list. This does not include all personal data processed by Somdoc Walk-in Clinic but only personal data it collects through its website].

We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent.

Information Somdoc Walk in Clinic collects about you: Somdoc Walk in Clinic may collect the following information from you when you visit the website:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline. 

We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent and in line with our data retention policy.

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address, and phone number.

Cookies
The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Use Made of the Information

We may use the information we receive and/or collect about you to:

• Fulfill our obligations under any contract that we have entered into with you or with a Patient that you represent, and to provide you or the relevant Patient with information or services that you or the Patient has requested
• Send you newsletters and marketing information if you have consented to us doing so
• Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
• Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website
  Somdoc Walk-in Clinic processes personal information for certain legitimate business purposes, which include some or all of the following:
• Where the processing enables Somdoc Walk-in Clinic to enhance, modify, personalize, or otherwise improve the website, its services, or communications
• To identify and prevent fraud
• To enhance the security of the network and information systems of Somdoc Walk-in Clinic
• To better understand how people interact with the websites of Somdoc Walk-in Clinic
• To administer the website and carry out data analysis, troubleshooting, and testing; and
• To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or contacting us and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent unless required to do so by law.

Third Party Sites
Our website may contain links to third-party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve, or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product, and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorized or unlawful access, processing, accidental loss, destruction, and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is, therefore, at your own risk.

Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

• Business partners, suppliers, and sub-contractors for the performance of any contract we enter with them or you
• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimization of the website
  Please note, we may need to disclose your personal information where we:
• Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
• Need to disclose it to protect our rights, property, or the safety of our customers or others, including the exchange of information with other companies, organizations, and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

How do we maintain the confidentiality of your records?

• We are committed to protecting your privacy and will only use information collected lawfully in accordance with the GDPR & Data Protection Act 2018 (which is overseen by the Information Commissioner’s Office), the Human Rights Act, and the Common Law Duty of Confidentiality.

• All of our staff, contractors, and committee members receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.

• We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Who are our partner clinical organisations?

• We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:
• NHS Trusts
• Specialist Trusts
• Independent Contractors such as dentists, opticians, pharmacists
• Other Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Social Care Services
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police
• Other ‘data processors

Your Rights in Respect of Your Data

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us.

If you wish to access or rectify the information we hold about you or request that such information be transmitted directly to another data controller, please contact us. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us .